Terms of service
Last Updated: 11/20/2025
These Terms of Service (“Terms”) govern your access to and use of the Lifelines consumer website, digital storefront, and related services (collectively, the “Services”). The Services are provided by Lifelines, Inc. (“Lifelines,” “we,” “us,” or “our”).
By accessing the Services, creating an account, or purchasing a product, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
1. Who We Are
Lifelines creates clinically informed, science-backed sensory immersions products designed to support long-term health and wellness. Our products are intended for healthy adult consumers and are not designed to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before beginning any new wellness regimen.
2. Eligibility and Your Account
To use the Services or make a purchase, you must:
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Be at least the age of majority in your jurisdiction;
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Provide accurate and complete account, payment, and shipping information; and
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Maintain the confidentiality of your account credentials.
You are responsible for all activity under your account. We may refuse or terminate accounts at our discretion.
3. Product Information
We work to present accurate product information, formulations, and imagery. However:
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Colors, packaging, and appearance may vary due to your device or screen settings.
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Formulas, availability, and pricing may change without prior notice.
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We reserve the right to limit or discontinue products at any time.
All product descriptions are for informational purposes only and should not be interpreted as medical claims.
4. Orders and Acceptance
By placing an order, you submit an offer to purchase. Lifelines may accept, reject, or cancel any order for any reason, including errors, suspected fraud, regulatory constraints, or inventory limitations.
Your order is considered accepted once payment is processed and you receive an order confirmation email.
If we cannot fulfill your order, we will notify you and issue a refund where applicable.
5. Pricing, Payment & Billing
All prices are in U.S. dollars unless otherwise stated. Prices may change at any time before you place an order.
By submitting a payment method, you represent and warrant that:
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You are authorized to use the payment method;
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The information you provide is accurate;
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Charges incurred will be honored by your payment provider.
Shipping, taxes, customs charges, and handling fees may apply and will be displayed at checkout when possible.
6. Shipping, Delivery & Risk of Loss
Estimated delivery dates are not guaranteed. Once products are transferred to the carrier:
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Risk of loss passes to you;
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Delays caused by carriers, customs, or external events are outside our control.
Please ensure your shipping information is accurate; we are not responsible for deliveries to incorrect addresses.
7. Returns, Exchanges & Cancellations
Your purchase is subject to our Return Policy (linked on the site).
We may be unable to cancel orders once processed.
8. Personal Use Only
All purchases from the Services are for personal, non-commercial use. Reselling, exporting, or distributing Lifelines products without authorization is strictly prohibited.
9. Intellectual Property
All content found on the Services—including trademarks, product names, visual assets, copy, designs, research summaries, and educational materials—is owned or licensed by Lifelines.
You may not reproduce, distribute, reverse engineer, scrape, or otherwise exploit any portion of the Services without our prior written consent.
10. Third-Party Services & Links
The Services may incorporate tools or links provided by third parties (including Shopify). These third parties operate independently from Lifelines.
We are not responsible for:
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Third-party content, accuracy, or availability;
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Losses arising from your use of third-party services.
You are responsible for reviewing third-party terms and policies.
11. Health, Safety & Regulatory Disclosures
Lifelines supplements are:
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Not intended to diagnose, treat, cure, or prevent any disease;
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Not a substitute for professional medical advice;
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Intended for healthy adults unless otherwise stated.
Consult a qualified healthcare professional before using our products, particularly if you are pregnant, nursing, taking medication, or have a medical condition.
12. Feedback & Reviews
If you submit feedback, reviews, ideas, or suggestions (“Feedback”), you grant Lifelines a perpetual, worldwide, royalty-free license to use, publish, and modify such Feedback for any purpose.
You represent that your Feedback:
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Is accurate and lawfully provided;
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Does not infringe the rights of others;
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Does not contain harmful or misleading content.
We may moderate, remove, or decline to post reviews at our discretion.
13. Prohibited Conduct
You may not use the Services:
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For unlawful or harmful purposes;
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To interfere with or disrupt security features;
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To transmit malware, scraping tools, automated scripts, or unauthorized promotional material;
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To misrepresent your identity or impersonate others.
We reserve the right to suspend or terminate your use of the Services for violating these Terms.
14. Disclaimer of Warranties
Except where prohibited by law, the Services and all products are provided “as is” and “as available,” without warranties of any kind—express or implied—including but not limited to merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not guarantee that:
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The Services will be error-free or secure;
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Product descriptions or content are fully accurate, complete, or current.
15. Limitation of Liability
To the fullest extent permitted by law, Lifelines and its affiliates will not be liable for:
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Indirect, incidental, punitive, or consequential damages;
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Loss of profits, data, or business;
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Damages arising from your use or inability to use the Services or products.
Our maximum aggregate liability for any claim will not exceed the amount you paid for the product giving rise to the claim.
Some jurisdictions do not allow these limitations, so they may not apply to you.
16. Indemnification
You agree to indemnify and hold Lifelines harmless from any losses, damages, or claims arising from:
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Your use of the Services;
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Your violation of these Terms;
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Your infringement of any third-party rights.
17. Changes to the Services or Terms
We may update or modify the Services or these Terms at any time. Material changes will be posted with an updated “Last Updated” date.
Your continued use of the Services constitutes acceptance of the revised Terms.
18. Governing Law & Disputes
These Terms and your use of the Services are governed by the laws of the state in which Lifelines is headquartered, without regard to conflict of law principles.
You consent to personal jurisdiction and venue in those courts for any dispute.
19. Severability & Waiver
If any provision is found unenforceable, it will be modified to the minimum extent necessary. Failure to enforce a provision does not constitute a waiver of the right to enforce it later.
20. Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.
21. Contact Information
For questions about these Terms, please contact:
Lifelines
care@lifelines.com
200 Business Park Drive
Armonk, NY 10504
+1 475-900-7335
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